August 5, 2020

Dear Residents, Family Members, and Friends:

North Canyon Care Center has been following the guidance and directives of the Centers for Disease Prevention and Control (CDC), the Centers for Medicare and Medicaid Services (CMS), and the County and State Health Departments regarding COVID-19 and infection control and prevention. Despite our best efforts to prevent COVID-19 from being introduced into our facility, we can confirm that we have had a total of 16 residents test positive for the virus. Of those residents, ten have recovered and two discharged. Decisions regarding transfer of positive residents to the hospital are made in consultation with the hospital, the resident’s physicians, and the resident’s family. We have no new-onset of respiratory symptoms of three or more residents or staff members within the past 72 hours. We are deeply saddened to report that four COVID-19 positive residents passed away. Our heartfelt condolences go out to the family and friends of these residents.

The Facility currently has no COVID-19 positive residents being cared for at the facility, at other nursing facilities, or in the hospital. Thus, the facility is considered COVID recovered. The Facility recently had its state infection control survey, which it passed with no deficiencies found.

Regarding staff, we have had a total of ten staff members test positive for COVID-19, six of whom have recovered. Those staff members will not return to work until medically cleared to do so in accordance with CDC guidelines. All staff members are screened before entering the facility pursuant to CDC guidelines and are sent home if they report any signs or symptoms of COVID-19 or other illness. All staff are wearing appropriate personal protective equipment (PPE) pursuant to CDC guidelines.

We are working diligently to limit the spread of the virus to other residents of the facility and are communicating this news to our residents, staff, and their loved ones.

We are strictly limiting access to the building and carefully screening all people entering our facility in accordance with CDC and CMS guidelines. At this time, only essential visitors and vendors are being allowed access to the building as determined on a case-by-case basis. We are also following the CDC and CMS guidance that applies once a nursing facility has a confirmed COVID-19 positive case, as well as working closely with our physician partners and the State Health Department.

Our top priority remains the safety of staff, residents, and visitors. This includes making sure all of our employees and staff throughout the facility understand how to protect themselves and the residents in their care.

We are dedicated to providing quality care for our residents. We will continue to fight to keep our residents and staff safe.

Please reach out directly to the Facility Administrator with any questions or concerns that you have.


With gratitude,

Your North Canyon Care Center facility administration