August 7, 2020

Dear Residents, Family Members, and Friends:

Avalon Care Center- Federal Way has been following the guidance and directives of the Centers for Disease Prevention and Control (CDC), the Centers for Medicare and Medicaid Services (CMS), and the County and State Health Departments regarding COVID-19 and infection control and prevention. Despite our best efforts to prevent COVID-19 from being introduced into our facility, we can confirm that we have had a total of 60 residents test positive for the virus. Of those residents, one is being cared for at the hospital, nine are being cared for at the facility on a dedicated COVID unit, and 33 residents have recovered. The COVID unit is physically separated from the rest of the facility and has dedicated staff who only care for residents on that unit. Decisions regarding transfer of positive residents to the hospital are made in consultation with the hospital, the resident’s physicians, and the resident’s family. We do not have a cluster of three or more residents or staff with new-onset of respiratory symptoms within the past 72 hours. Any residents exhibiting signs or symptoms of COVID-19 are put on strict isolation precautions and tested in accordance with CDC guidelines. We are deeply saddened to report that we have had 17 COVID-19 positive residents pass away. Our heartfelt condolences go out to the family and friends of those residents.

Regarding staff, we have had 29 staff members test positive for COVID-19, 24 of whom have recovered. We are heartbroken to report that one of our COVID-19 positive staff members passed away. We are deeply saddened by this loss of one of our teammates. This is devastating to us. We express our deepest condolences to the family and friends of this beloved staff member.

All staff members who test positive will not return to work until medically cleared to do so in accordance with CDC guidelines. All staff members are screened before entering the facility pursuant to CDC guidelines and are sent home if they report any signs or symptoms of COVID-19 or other illness. All staff are wearing appropriate personal protective equipment (PPE) pursuant to CDC guidelines.

We are working diligently to limit the spread of the virus to other residents of the facility and are communicating this news to our residents, staff, and their loved ones.

We are strictly limiting access to the building and carefully screening all people entering our facility in accordance with CDC and CMS guidelines. At this time, only essential visitors and vendors are being allowed access to the building as determined on a case-by-case basis. We are also following the CDC and CMS guidance that applies once a nursing facility has a confirmed COVID-19 positive case, as well as working closely with our physician partners and the State Health Department.

Our top priority remains the safety of staff, residents, and visitors. This includes making sure all of our employees and staff throughout the facility understand how to protect themselves and the residents in their care.

We are dedicated to providing quality care for our residents. We will continue to fight to keep our residents and staff safe.

Please reach out directly to the Facility Administrator with any questions or concerns that you have.


With gratitude,

Your Avalon Care Center – Federal Way Facility Administration